Last updated: 31 August 2026
1. About these Terms
These Terms of Service (“Terms”) govern your use of naturali.me (the “Site”) and any purchase you make from it. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
Please also read our Privacy Policy, which explains how we handle your personal data, and our Refund and Returns Policy. Both form part of these Terms.
2. Who we are
The Site is operated by The Ugly Company Pte Ltd (“Naturali”, “we”, “us”, “our”), a company registered in Singapore with UEN 202010538E, registered address 138C Yuan Ching Road, #18-139, Singapore 613138.
You can contact us at hello@naturali.me.
3. Eligibility
You must be at least 18 years old, or be using the Site under the supervision of a parent or legal guardian, to place an order. By ordering, you confirm that you meet this requirement and that the information you give us is accurate and complete.
4. Your account
You may create an account to manage orders. You are responsible for keeping your login details confidential and for all activity under your account. Tell us promptly at hello@naturali.me if you believe your account has been used without your permission.
We may suspend or close an account that we reasonably believe has been used fraudulently, or in breach of these Terms.
5. Products and availability
We take care to describe and photograph our products accurately, but packaging, colour and appearance may vary slightly from the images shown, and product formulations may change. Product images are illustrative.
All products are subject to availability. We may limit quantities, or withdraw a product from sale, at any time.
Our products are household and personal-care goods. They are not medicines and are not intended to diagnose, treat, cure or prevent any condition. Please read the label and use each product as directed.
6. Prices
Prices are shown in Singapore Dollars (SGD) and are not subject to GST, as we are not GST-registered.
We may change prices at any time, but changes will not affect orders we have already accepted.
Occasionally a product may be listed at an incorrect price because of a technical or human error. If we discover an error in the price of goods you have ordered, we will contact you and give you the option to continue at the correct price or cancel the order. If we cannot reach you, we will treat the order as cancelled and refund you in full.
7. Orders and when a contract is formed
Placing an order is an offer to buy. Our acknowledgement email confirms we have received your order — it does not mean we have accepted it.
A contract is formed only when we dispatch the goods, or send you an email confirming dispatch, whichever happens first. We may decline an order — for example where stock is unavailable, where we could not obtain authorisation for payment, where a pricing error has occurred, or where we reasonably suspect fraud. If we decline your order, we will refund any payment taken.
8. Payment
We accept payment by card and by PayNow. Card payments are processed by Stripe; we do not receive or store your full card number. Your payment is also subject to Stripe’s own terms and privacy policy.
Payment is taken at the time you place your order. If a payment is reversed, charged back or otherwise fails after dispatch, we may recover the amount due from you.
9. Delivery
We currently ship within Singapore only. We do not deliver to addresses outside Singapore.
- Delivery is SGD 1.99 on orders under SGD 40.
- Delivery is free on orders of SGD 40 or more.
We aim to dispatch orders within 1–2 business days and for delivery to arrive within 2–5 business days of dispatch. These are estimates, not guarantees. Delivery may be delayed by events outside our control.
Please make sure your delivery address is correct and complete. We are not responsible for orders that cannot be delivered, or are delivered late, because the address given was wrong or incomplete. Risk in the goods passes to you on delivery.
10. Cancellations, returns and refunds
Our Refund and Returns Policy sets out when you may return an item and how refunds are handled. In summary: you may return an unused item in its original condition and packaging within 7 days of delivery.
For hygiene reasons, we cannot accept returns of opened or used personal-care or consumable items unless they are faulty.
If you want to cancel an order before it is dispatched, contact us at hello@naturali.me as soon as possible and we will cancel it if we can.
Refunds are made to the original payment method. Please allow time for your bank or card issuer to process the credit.
11. Faulty or misdescribed goods
If something arrives damaged, faulty or not as described, tell us at hello@naturali.me within 30 days of delivery, with photographs where possible. We will arrange a repair, replacement, refund or other appropriate remedy.
This 30-day window for faulty goods is separate from, and longer than, the 7-day window for changing your mind in section 10.
Nothing in these Terms affects your statutory rights as a consumer in Singapore, including your rights under the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979.
12. Promotions and discount codes
Discount codes and promotions may carry their own conditions, including expiry dates, minimum spend and exclusions. Unless stated otherwise, codes cannot be combined, have no cash value, and may be withdrawn at any time. We may cancel an order where a code has been used in a way we reasonably consider abusive.
13. Affiliate programme
If you take part in our affiliate programme, the separate Affiliate Terms apply to that participation in addition to these Terms.
14. Acceptable use
You agree not to use the Site to break the law, to interfere with its operation or security, to attempt unauthorised access to any part of it, to scrape or harvest data from it by automated means without our permission, or to place fraudulent or speculative orders.
15. Intellectual property
All content on the Site — including text, images, product photography, graphics, logos and the Naturali name — belongs to us or our licensors and is protected by intellectual property law. You may view and print content for your own personal, non-commercial use. Any other use, including reproduction or redistribution, requires our written permission.
16. Reviews and content you submit
If you submit a review, comment or other content, you confirm it is your own and does not infringe anyone else’s rights or break the law. You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our business.
We may edit or remove content that is unlawful, offensive, misleading or otherwise inappropriate, but we are not obliged to monitor submissions.
17. Third-party links
The Site may link to third-party websites. We do not control them and are not responsible for their content, products or privacy practices.
18. Availability of the Site
We aim to keep the Site available, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the Site for maintenance or other business reasons.
19. Our liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to that, we are not liable for loss of profit, loss of business, loss of data, or any indirect or consequential loss, and our total liability to you in connection with an order will not exceed the amount you paid for that order.
We are not liable for failure or delay in performing our obligations where that failure or delay is caused by events outside our reasonable control.
20. Privacy
We handle personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012 of Singapore.
21. Changes to these Terms
We may update these Terms from time to time. The version in force when you place an order is the version that applies to that order. Please check this page before ordering.
22. Governing law
These Terms are governed by the laws of Singapore. Any dispute will be subject to the exclusive jurisdiction of the courts of Singapore.
23. Contact us
Questions about these Terms, or about an order, can be sent to hello@naturali.me.