Last updated: 13 October 2026
This policy sets out when you can return something to Naturali and how refunds work. It forms part of our Terms of Service.
Full refund within 30 days, no questions asked.
Full refund within 30 days
If you are not happy with your order for any reason, tell us within 30 days of delivery and we will refund you in full, no questions asked. Email hello@naturali.me with your order number.
Nothing here affects your statutory rights under the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979, which may give you remedies beyond this policy.
What we cannot take back
Gift cards are non-returnable.
How to start a return
- Email hello@naturali.me with your order number and what is wrong.
- Wait for our reply before sending anything back — we will confirm the return address and how to send it.
- Pack the item securely. We recommend a tracked service; we cannot refund an item that does not reach us.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect the return, we will email you to confirm the outcome. Approved refunds go back to your original payment method.
We process refunds within 5 business days of approving them. Your bank or card issuer may take several more days to show the credit — that part is outside our control.
If you have not seen a refund after 10 business days from our confirmation email, contact us at hello@naturali.me and we will chase it.
Cancelling before dispatch
If you want to cancel an order that has not been dispatched yet, email us as soon as you can and we will cancel it if we still can. Once an order has been dispatched, treat it as a return.
Exchanges
We replace items if they are faulty or damaged. If you need a different product, return the original under the rules above and place a new order.
Contact
Any question about a return or refund: hello@naturali.me.