Got Questions?
Frequently Asked Questions
Answers to the questions we get most. Not here? Email us and we reply within one working day.
Laundry Sheets
What is in your laundry sheets?
Plant enzymes, a coconut-oil cleaner, water, plant glycerin, citric acid and essential oil. A carrier called PVA holds them together and dissolves in the wash. 44% of the sheet is biobased, certified by the USDA. No phosphates, parabens, bleach or formaldehyde, and no synthetic fragrance. The box and tray are recycled paper, FSC certified.
How do I use laundry sheets?
Use 1 sheet per wash, by hand or in a machine.
- Up to 6 kg: use 1 sheet
- 7 kg or more, or very dirty: use 2 sheets
In a machine, put the sheet in the drum with your clothes. It works in every washing machine, in hot or cold water. By hand, dissolve 1 sheet in a basin of water first. Then add your clothes.
Why use sheets instead of liquid or powder?
There is no plastic bottle to throw away. Most detergent comes in heavy plastic jugs that are used once. Our sheets hold almost no water, so they are light to ship. Each sheet is the right amount, so there is nothing to measure.
Can I use the sheets on all fabrics?
Yes. They have no bleach, so you can use them on most fabrics, including delicates. For wool or silk, use the care label’s gentle setting.
Do they work in every washing machine, and by hand?
Yes. They work in all washing machines, including HE, front-load and top-load. They work just as well for washing by hand in a basin or bucket.
Hot or cold water?
Either. The sheets clean just as well in cold water as in hot. Choose the setting that suits your clothes.
Floor Sheets
What is in your floor sheets?
Plant-based cleaning ingredients: coconut oil, water, plant glycerin, citric acid and essential oil. No synthetic fragrance. The box is made from recycled materials.
How do I use the floor sheets?
Dissolve 1 sheet in a bucket of about 5 litres of water. Then mop as usual. For tough stains, let the water sit for 5 minutes before you wipe. Hot or cold water both work. No need to rinse.
Reusable Swedish Cloth
How do I use the Swedish dishcloth?
Soak the cloth in water first to soften it. Then use it like a paper towel or sponge. Use it with water, soap or any household cleaner.
Can I use it on all surfaces?
Yes. Use it to clean counters, wash dishes, wipe appliances and polish windows. It is safe on granite, stainless steel, wood, glass and mirrors.
Does it leave watermarks?
No. It leaves no watermarks and dries quickly.
Packaging
Is the packaging recyclable?
Yes. The box and the tray inside are recycled paper, FSC certified. Put them in your paper recycling.
Orders & Returns
Can I return something?
Yes. Full refund within 30 days, no questions asked. Email hello@naturali.me with your order number.
Subscription
Will you tell me before a delivery?
Yes. We email you 5 days before each delivery ships. The email shows the date, what is in the box and the total.
Can I delay, skip or cancel?
Yes. The reminder email has Delay and Skip links that work in one tap, with no login. You can delay as often as you like. To change your plan or cancel, go to My account. There is no minimum number of deliveries.
What if I don’t like a delivery?
Full refund within 30 days, no questions asked. Email hello@naturali.me with your order number. The details are in our Refund and Returns Policy.
Can I pay for a subscription with PayNow?
No. Subscriptions are paid by card, so we can charge each delivery automatically. PayNow can’t be charged again for the next delivery. You can use it on one-time orders.
Still got a question?
Can’t find your answer? Email us at hello@naturali.me. We reply within one working day.
