{"id":185,"date":"2022-08-07T15:53:39","date_gmt":"2022-08-07T15:53:39","guid":{"rendered":"https:\/\/naturali.me\/staging\/3358\/?page_id=185"},"modified":"2026-03-29T08:58:32","modified_gmt":"2026-03-29T00:58:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/naturali.me\/staging\/3358\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background\" style=\"background-color:#e8f5f5;padding-top:60px;padding-bottom:60px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#2e9e8e;font-size:14px;font-weight:600;letter-spacing:2px;text-transform:uppercase\">Got Questions?<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-color\" style=\"color:#1a1a4e;font-size:clamp(2rem,4vw,3rem);font-weight:800\">Frequently Asked Questions<\/h1>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#555555;font-size:1.1rem\">Everything you need to know about our products. Can&#8217;t find your answer? <a href=\"\/staging\/3358\/contact\/\">Contact us<\/a> and we&#8217;ll get back to you within one business day.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull\" style=\"padding-top:60px;padding-bottom:60px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#1a1a4e;font-size:1.6rem;font-weight:800\">Eco Laundry Sheets<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is in your Eco Laundry Sheets?<\/summary>\n<p class=\"wp-block-paragraph\">Our laundry sheets are made from 100% eco-friendly, plant-based ingredients including coconut oil, water, vegetable glycerin, citric acid, and essential oil. They are safe for the environment, contain no harsh chemicals or synthetic fragrances, and the packaging is made from recycled materials.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I use laundry sheets?<\/summary>\n<p class=\"wp-block-paragraph\">1 sheet equals 1 load of laundry, whether washing by hand or machine.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Small load (under 5 kg):<\/strong> use half a sheet<\/li>\n\n\n\n<li class=\"\"><strong>Normal load (5\u201311 kg):<\/strong> use 1 sheet<\/li>\n\n\n\n<li class=\"\"><strong>Heavy-duty load:<\/strong> use 2 sheets<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For machine wash, place the sheet directly into the drum with your clothes. These sheets are compatible with all washing machines including HE, front-load, and top-load, and work with both hot and cold water. For hand washing, dissolve 1 sheet in a basin or bucket before adding laundry.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Why choose Eco Laundry Sheets over traditional detergent?<\/summary>\n<p class=\"wp-block-paragraph\">Our laundry sheets are zero plastic, reducing your carbon footprint and protecting the environment. Conventional laundry detergent comes in heavy plastic jugs that are mostly discarded after one use, contributing to the growing problem of plastic pollution in our oceans and landfills. Our concentrated sheet formula takes less energy to produce and transport, making it the smarter and more sustainable choice.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are laundry sheets suitable for all fabrics?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. Because our sheets contain no harsh chemicals, they are safe to use on all fabric types including delicates, wool, and synthetic fibres.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I use them in a HE washing machine or for hand washing?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. Naturali laundry sheets work in all washing machine types (HE, front-load, top-load) and are equally effective for hand washing in a basin or bucket.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What temperature should I use?<\/summary>\n<p class=\"wp-block-paragraph\">Our laundry sheets are effective at any water temperature. They work just as well in a cold wash as in a hot wash, so you can choose whatever setting suits your fabrics.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the packaging recyclable?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. All our product packaging is recyclable \u2014 simply place it in your recycling bin after use.<\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#1a1a4e;font-size:1.6rem;font-weight:800\">Laundry Pyramids<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the Laundry Pyramid?<\/summary>\n<p class=\"wp-block-paragraph\">The Laundry Pyramid is a natural cleaning product filled with 100% magnesium. It cleans your clothes without any detergent or chemicals \u2014 just the power of ionized water.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How does magnesium clean clothes?<\/summary>\n<p class=\"wp-block-paragraph\">When magnesium meets water, it releases hydrogen bubbles and creates ionized alkaline water at pH 10.5. This alkaline water is highly effective at breaking down and lifting dirt and stains from fabric, without any harsh chemicals.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does the Laundry Pyramid remove odours?<\/summary>\n<p class=\"wp-block-paragraph\">Yes \u2014 magnesium is 10 times more effective at removing odours compared to standard laundry detergent, thanks to its antibacterial properties. It eliminates mold, germs, and bacteria from both your clothes and your washing machine drum.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Who is the Laundry Pyramid suitable for?<\/summary>\n<p class=\"wp-block-paragraph\">The Laundry Pyramid is ideal for babies, people with sensitive skin, and those with allergies. It is completely hypoallergenic and free from harmful chemicals including perfume, optical brighteners, 1,4-dioxane, and sodium laureth sulfate (SLES).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I use the Laundry Pyramid?<\/summary>\n<p class=\"wp-block-paragraph\"><strong>Machine wash:<\/strong> Place the pyramid directly into the drum with your laundry. Skip the rinse cycle if possible \u2014 there are no suds or residue to rinse away. Dry the pyramid alongside your clean laundry (suitable for dryer, indoor, or outdoor drying).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hand wash:<\/strong> Soak clothes for 1 hour in a bucket of water with the pyramid before washing. <em>Tip:<\/em> Pre-soak heavily soiled or smelly items for 30 minutes before washing to boost results.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I use the Laundry Pyramid in a HE machine or for hand washing?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. The Laundry Pyramid is compatible with all washing machine types (HE, front-load, top-load) and works equally well for hand washing in a bucket.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What temperature should I use?<\/summary>\n<p class=\"wp-block-paragraph\">The Laundry Pyramid is effective at any water temperature and performs just as well in cold water as in hot water.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I use fabric softener with the Laundry Pyramid?<\/summary>\n<p class=\"wp-block-paragraph\">You can, though we don&#8217;t recommend it \u2014 we aim to keep our waterways as chemical-free as possible. If you do use fabric softener, note that its fragrance may be reduced due to the powerful odour-eliminating properties of magnesium.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the Laundry Pyramid suitable for all fabrics?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. Because it contains no harsh chemicals, the Laundry Pyramid is safe to use on all fabric types.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does a Laundry Pyramid last?<\/summary>\n<p class=\"wp-block-paragraph\">Each pyramid provides up to 300 washes. If you do laundry daily, it will last about a year. Replace it when its weight drops below 100g (it starts at 150g) \u2014 the magnesium gradually dissolves over time, which is completely normal.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What do I do with the old Laundry Pyramid?<\/summary>\n<p class=\"wp-block-paragraph\">The used pyramid is 100% compostable. You can bury it in garden soil to biodegrade and fertilise the earth, add it to a compost bin, or simply dispose of it in any waste bin \u2014 it poses no harm to the environment.<\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#1a1a4e;font-size:1.6rem;font-weight:800\">Eco Floor Cleaner Sheets<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is in your Eco Floor Cleaner Sheets?<\/summary>\n<p class=\"wp-block-paragraph\">Our floor sheets are made from 100% eco-friendly, plant-based ingredients including coconut oil, water, vegetable glycerine, citric acid, and essential oil. They contain no harsh chemicals or synthetic fragrances, and the packaging is made from recycled materials.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I use Eco Floor Cleaner Sheets?<\/summary>\n<p class=\"wp-block-paragraph\">Dissolve one sheet in a bucket of water (approximately 5 litres) and mop as usual. For tough stains, let the solution soak for 5 minutes before wiping. Works with hot or cold water and requires no rinsing.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the packaging recyclable?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. All our product packaging is recyclable \u2014 simply place it in your recycling bin after use.<\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#1a1a4e;font-size:1.6rem;font-weight:800\">Reusable Swedish Cloth<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I use the Swedish dishcloth?<\/summary>\n<p class=\"wp-block-paragraph\">Soften the cloth by soaking it in water first. Then use it just like a paper towel or sponge \u2014 with water, soap, or your favourite household cleaner.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I use it on all surfaces?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. Our Swedish dishcloth works on all surfaces and is perfect for cleaning countertops, scrubbing dishes, wiping down appliances, and polishing windows. It&#8217;s safe on granite, stainless steel, wood, glass, and mirrors.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does it leave watermarks?<\/summary>\n<p class=\"wp-block-paragraph\">No \u2014 our Swedish dishcloth leaves no watermarks, dries quickly, and is antibacterial.<\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#1a1a4e;font-size:1.6rem;font-weight:800\">Sustainability &amp; Packaging<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is your packaging recyclable?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. All our product packaging is recyclable. Simply toss it into the recycling bin after use.<\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#1a1a4e;font-size:1.6rem;font-weight:800\">Orders &amp; Returns<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I exchange or return my item?<\/summary>\n<p class=\"wp-block-paragraph\">Absolutely. If you&#8217;re not satisfied with your purchase, contact our support team and we&#8217;ll do our best to resolve the issue. If we&#8217;re unable to, a full refund will be provided \u2014 no hassle, no questions asked.<\/p>\n<\/details>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background\" style=\"background-color:#e8f5f5;padding-top:60px;padding-bottom:60px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#1a1a4e;font-size:2rem;font-weight:800\">Still Have a Question?<\/h2>\n\n\n\n<p class=\"has-text-align-center has-text-color wp-block-paragraph\" style=\"color:#555555\">Can&#8217;t find what you&#8217;re looking for? Email us at <a href=\"mailto:hello@naturali.me\">hello@naturali.me<\/a> and we&#8217;ll get back to you within one business day.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"\/staging\/3358\/contact\/\" style=\"border-radius:50px;color:#ffffff;background-color:#1a1a4e\">Contact Us<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Got Questions? Frequently Asked Questions Everything you need to know about our products. Can&#8217;t find your answer? Contact us and we&#8217;ll get back to you within one business day. Eco Laundry Sheets Laundry Pyramids Eco Floor Cleaner Sheets Reusable Swedish Cloth Sustainability &amp; Packaging Orders &amp; Returns Still Have a Question? Can&#8217;t find what you&#8217;re&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-185","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"sales","author_link":"https:\/\/naturali.me\/staging\/3358\/author\/sales\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/naturali.me\/staging\/3358\/wp-json\/wp\/v2\/pages\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naturali.me\/staging\/3358\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naturali.me\/staging\/3358\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naturali.me\/staging\/3358\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naturali.me\/staging\/3358\/wp-json\/wp\/v2\/comments?post=185"}],"version-history":[{"count":7,"href":"https:\/\/naturali.me\/staging\/3358\/wp-json\/wp\/v2\/pages\/185\/revisions"}],"predecessor-version":[{"id":2597,"href":"https:\/\/naturali.me\/staging\/3358\/wp-json\/wp\/v2\/pages\/185\/revisions\/2597"}],"wp:attachment":[{"href":"https:\/\/naturali.me\/staging\/3358\/wp-json\/wp\/v2\/media?parent=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}